Greensboro, North Carolina Calibration Laboratory

I am new at my job and I have had a great deal of difficulties with other calibration companies. I would just like to thank Michelle Scott and Marianne Alef for their quick response to my emails, quick turn around time, and getting techs into are facility in a timely manner.

Thank you for having a great customer service in place. Always polite, quick, and ready to help.
Marianne Alef has done a fabulous job with the information and documentation she provided me with today.

Yes, Marianne Alef! When I know I’m getting transferred to Marianne I get excited. She is knowledgeable and helpful in a welcoming way that makes me feel respected and appreciated. I have come up with needing back certificates, scheduling for a out of spec scale needing immediate service. Marianne has been there to get us out of our challenges and she doesn’t mind if I get a few giggles in from time to time.

Marianne Alef was a pleasure to deal with and made the whole customer experience enjoyable. They were on site when she said they would be and was prompt and courteous

Marianne is a pleasure to deal with very quick to answer questions and emails.

Cross provided excellent customer service from beginning to end of service request. Quick responses from all! Highly recommend Cross!

Your people are very kind and courteous. They were able to help me with all of my problems enable to get me back running in a timely manner Marianne was very polite and was able to help me very fast. TR knew what he was doing and was able to talk me through what needed to be done over the phone. You have top right people.

Customer Service personnel Marianne Alef is so very helpful – very prompt and courteous. Cross overall has been an excellent supplier to us at Sapona and we would like to Thank you .