100% Employee Owned, Founded 1954

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Repair and Refurbishment

Cross Company is committed to making sure you are 100% satisfied with the products you purchase from us.  Inevitably, over the lifespan of your product, something will go wrong.  Our repair and refurbishment services can get you back up and running as efficiently as possible, saving money and time.

When something does go wrong, Cross works with you to determine the issue and whether it may qualify for a warranty claim.  If it does, we can help process the claim, coordinating with the different manufacturers we represent, including Omron, Parker, Numatics and SCHUNK. 

If it does not appear to qualify for a warranty, we can help you do the repair/replace cost analysis to determine if a repair by the manufacturer is economic and sensible or if it is more cost effective to purchase a new part.

Should your product be obsolete, we can recommend a replacement product.  For more on this, please visit our Obsolescence page.

For UR robots, we can troubleshoot and repair, either onsite at your facility or in our state-of-the-art laboratory.  We can also perform factory recalibration of your cobot in our lab, one of the only facilities in the country which has the necessary equipment.  Cross can also upgrade your hardware and your software to the latest revision.  For more information, please visit our robotic services page.

Please get in touch with us today if you need help with repair or refurbishment of your automation product!

See how our automation team can help improve quality, increase efficiency, and reduce risk in your operation

Contact our Team

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In the meantime, enjoy these fun facts…

Did you know... the precision measurement group at Cross was founded in 1939 by our current CEO's grandfather, Jim King. That's a whole lot of calibration!
Did you know... A fingerprint weighs about 50 micrograms. We know, we weighed it! The residue left from a finger can actually make a difference in weight results which is why we wear gloves when we calibrate weights. For reference, a sheet to paper is about 4.5 grams, that’s 4.5 million micrograms.
Did you know… Cross Company is an ESOP (Employee Stock Ownership Plan). Our ESOP started in 1979 and as of 2006, we are a 100% employee owned! Learn more about our ESOP and how that benefits both team members and our customers.
Did you know… Cross Company has grown significantly since our start in 1954. Over the years we've acquired 26 companies! Today, our five groups have expertise in everything from industrial automation to precision measurement, and industry knowledge going all the way back to 1939.