Cross Company is committed to making sure you are 100% satisfied with the products you purchase from us. Inevitably, over the lifespan of your product, something will go wrong. Our repair and refurbishment services can get you back up and running as efficiently as possible, saving money and time.
When something does go wrong, Cross works with you to determine the issue and whether it may qualify for a warranty claim. If it does, we can help process the claim, coordinating with the different manufacturers we represent, including Omron, Parker, Numatics and Schunk.
If it does not appear to qualify for a warranty, we can help you do the repair/replace cost analysis to determine if a repair by the manufacturer is economic and sensible or if it is more cost effective to purchase a new part.
Should your product be obsolete, we can recommend a replacement product. For more on this, please visit our Obsolescence page.
For UR robots, we can troubleshoot and repair, either onsite at your facility or in our state-of-the-art laboratory. We can also perform factory recalibration of your cobot in our lab, one of the only facilities in the country which has the necessary equipment. Cross can also upgrade your hardware and your software to the latest revision. For more information, please visit our robotic services page.
Please get in touch with us today if you need help with repair or refurbishment of your automation product!