Many OEMs (Original Equipment Manufacturer) lose a significant amount of business by not gaining the re-sale of aftermarket OEM spare parts from their customers for warranty and service work. This is because their customers are sourcing these replacement products from other manufacturers or distributors. If you are an OEM, wouldn’t it make sense that you would want to capture ALL of this business? I mean, you earned it right? In this blog, I am going to focus on the one item in particular that you can use to gain this business back and keep it for a long time.