Industrial Control System Remote Support
Industrial Remote Access for Control Systems
Being able to troubleshoot process control systems remotely is the fastest way to get your operation back up and running in the event of downtime, planned or unplanned. At Cross Company’s Process Solutions group, we understand how critical every minute down can be. That’s why we include control system remote support services with our service contracts.
We also understand how important security is for offerings like this. So the industrial remote access for control systems that we offer is designed to
- Provide secure layers of protection to prevent unwanted access and maintain data integrity
- Work with existing corporate policies and provide additional layers of security
- Deliver a cost effective solution to support production goals
That way, you and your team can benefit from control system remote diagnosis, troubleshooting, or maintenance without having to sacrifice plant security.
CTI
Cross Team Interface
The CTI solution utilizes TeamViewer® software and allows the end-user IT department to deploy and manage the firewall and VPN encryption settings based on corporate policy. The TeamViewer® software provides a secure remote connection utilizing AES 256-bit encryption for data transit and two-factor authentication as an additional layer of protection. This solution allows an end-user to fully manage the external connection security functions to ensure data integrity.
CVI
Cross Virtual Interface
This solution utilizes a Siemens® Scalance firewall module that provides IPsec Virtual Private Network (VPN) tunneling with stateful packet inspection, NAT/NAPT routing coupled with data encryption using SOFTNET security client to manage authentications. The hardware and setup services are provided and the end-user IT department shall deploy this between the IT and OT networks. The end-user is responsible for providing an external firewall and/or VPN based on corporate security policies.
CCI
Cross Cellular Interface
The cellular solution offers a hardware enclosure with the Siemens® Scalance firewall listed in the above option but coupled with a cellular connection. This option provides access without using the IT network but uses all of the best security functions available. This option adds an additional layer of protection by requiring the remote connection to locally be enabled and it will physically disconnect after time-out. This enhancement removes the human error from a possibility to preserve the data integrity.
Certifications
Benefits of Cross Company's Remote Support Services
We can offer your operation a remote access solution that solves both operational and security needs. Instead of having to wait for a tech to be on-site, our team of engineers and experts can remotely access your systems, diagnose problems, and implement solutions in real-time. Our solutions provide maintenance and plant management teams with security, cost-efficiency, and consistency when it comes to your process control systems.
Secure
Control system remote access is typically achieved through cloud-based VPN (or similar) technology. We create secure zones and conduits to prevent lateral movement, separate untrusted remote access from secure systems, and promote tailored security based on your system, not generic cloud security.
Cost-Effective
Cross Company’s remote experts can provide support from their location, eliminating the need for physical presence. This cost-efficient approach allows you to allocate your resources more effectively and invest in other critical areas of your business. No more paying for on-site visits, minimum hours, and technician fees.
Consistent
System resilience is increased with redundant remote access, meaning someone is always able to access it, even through cloud outages or local connectivity issues. Further, you always have access to Cross Company’s highly experienced team, offering support with troubleshooting, software updates, patches, and optimization.
Offering Solutions From Leading Brands
Improve Your Operational and Financial Efficiency
For plant management and maintenance teams, Cross Company’s control system remote access support can significantly improve both operational and financial efficiency. Utilizing this support, operations can shift from a reactive model to an efficient, data-driven strategy. While also eliminating the headaches of travel time, long machines-down delays, and coordinating with vendors.
Downtime Reduction – Cross remote engineers can connect immediately to diagnose and troubleshoot faulted PLCs, effectively minimizing the cost of unscheduled production stoppage
Lower Maintenance Costs – Eliminate travel expenses, mileage, hotel stays, and hourly travel. With Cross, we can be offering support right when the problem occurs
Better Labor Allocation – Let maintenance teams work on other critical tasks and physical repairs while we handle things digitally
Improved Equipment Lifespans – Ongoing remote monitoring services for control systems identify small problems before they become big problems, preventing catastrophic failures
Cross Company Process Solutions Resources
Take a look at some of our most popular Cross resources about process control, control system migration, process optimization, and more
How We Get It Right Every Time
Successfully executing a complex project like process control system upgrades, legacy control system migration, greenfield integration, or control system design takes more than guesswork. At Cross Company, we don’t believe in a “see what happens” approach.
That’s why we’ve developed a comprehensive project execution model to ensure every project flows perfectly, no matter the scope.
From Basis of Design (BOD) and/or Functional Design Specification (FDS) to Factory Acceptance Testing (FAT) to Start-Up and Commissioning, we detail and document every step of the process. That way, your project goes exactly as expected.
We can even provide initial documentation as a separate offering. Take a look at the full model or contact Cross Company’s Process Solutions group to learn more.
Why Cross Industrial Control System Remote Support?
At Cross, we’re committed to your success. Simply put, when you succeed, we succeed. That’s why we don’t just offer support. We offer an ongoing partnership dedicated to ensuring that your process application is performing optimally, your personnel are going home safely, and your targets are being hit month-over-month and year-over-year.
With decades of practical, technical experience, Cross Company can design and integrate a process control solution that works for your particular application. This, coupled with our world-class customer support, is what truly sets Cross apart.
We aim to build lasting partnerships, often working as an extension of your own team. If these sound like solutions that could benefit your operations, we’d love to hear from you. Contact a member of our Process Solutions team today to get started.
Related Solutions for Process Applications
At Cross, we offer much more than just industrial control system remote support. We can also provide the solutions our process manufacturing partners need to succeed. Check out our other process solutions equipment and see for yourself.
