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Industrial Control System Remote Support

Industrial Control System Remote Access Options

Troubleshooting industrial control systems remotely is the fastest way to get your operation back up and running and Cross is pleased to be able to offer remote support with our service contracts. However, security for remote access is a critical aspect of preserving production assets. The industrial hardened access solutions listed below are designed to:

  • Provide secure layers of protection to prevent unwanted access and maintain data integrity
  • Work with existing corporate policies and provide additional layers of security
  • Deliver a cost effective solution to support production goals

Corporate IT security policies vary greatly, and our options below provide a robust technology designed to work seamlessly within corporate security standards.


Cross Team Interface

The CTI solution utilizes TeamViewer® software and allows the end-user IT department to deploy and manage the firewall and VPN encryption settings based on corporate policy. The TeamViewer® software provides a secure remote connection utilizing AES 256-bit encryption for data transit and two-factor authentication as an additional layer of protection. This solution allows an end-user to fully manage the external connection security functions to ensure data integrity.


Cross Virtual Interface

This solution utilizes a Siemens® Scalance firewall module that provides IPsec Virtual Private Network (VPN) tunneling with stateful packet inspection, NAT/NAPT routing coupled with data encryption using SOFTNET security client to manage authentications. The hardware and setup services are provided and the end-user IT department shall deploy this between the IT and OT networks. The end-user is responsible for providing an external firewall and/or VPN based on corporate security policies.


Cross Cellular Interface

The cellular solution offers a hardware enclosure with the Siemens® Scalance firewall listed in the above option but coupled with a cellular connection. This option provides access without using the IT network but uses all of the best security functions available. This option adds an additional layer of protection by requiring the remote connection to locally be enabled and it will physically disconnect after time-out. This enhancement removes the human error from a possibility to preserve the data integrity.


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Benefits of Cross Company's Remote Support Services

There are many benefits to partnering with Cross for industrial control system remote support services and solutions. These include rapid issue resolution, cost-efficiency, and access to expertise

Rapid Issue Resolution

Cross Company’s Remote Support Services enable quick and efficient issue resolution for your industrial process systems. Instead of waiting for an on-site technician to arrive, our experts can remotely access your systems, diagnose problems, and implement solutions in real-time. This results in reduced downtime and minimizes the impact of technical issues on your operations, ultimately saving you time and money.


By leveraging remote support, you can significantly reduce the costs associated with on-site visits, including travel expenses and technician fees. Cross Company’s remote experts can provide support from their location, eliminating the need for physical presence. This cost-efficient approach allows you to allocate your resources more effectively and invest in other critical areas of your business.

Access to Expertise

With Cross Company’s Remote Support Services, you gain access to a team of highly skilled and experienced professionals in the field of industrial process systems. Whether you require assistance with troubleshooting, software updates, or system optimization, our experts can provide guidance and solutions to ensure that your systems operate at their best and your process is running optimally.

Offering Solutions From Leading Brands

Why Cross Industrial Control System Remote Support?

At Cross Company Process Solutions, we consistently provide world-class support for process manufacturers and applications across various sectors, including industrial, commercial, and municipal. Our commitment to excellence is underpinned by a wealth of experience that spans decades, allowing us to navigate the intricacies of even the most complex projects and provide comprehensive solutions designed specifically for them.

Our industry-leading technical knowledge sets Cross apart in the field, enabling us to craft solutions that aren’t just cutting edge, but also tailored to the unique needs of each customer. This, coupled with our world-class customer support, is what truly sets Cross apart.

When you work with Cross Company, you’re not just getting a comprehensive solution for your process application. We aim to build lasting partnerships, working by your side as an extension of your own team. When you choose Cross Company Process Solutions, you’re not just choosing a service provider; you’re choosing a trusted ally on your journey to process excellence.

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Related Solutions for Process Applications

At Cross, we offer much more than just industrial control system remote support. We can also provide the solutions our process manufacturing partners need to succeed. Check out our other process solutions equipment and see for yourself.

See How Our Process Solutions Team Can Help Improve Quality, Increase Efficiency, And Reduce Risk.

Contact our Team

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In the meantime, enjoy these fun facts…

Did you know… Cross Company is an ESOP (Employee Stock Ownership Plan). Our ESOP started in 1979 and as of 2006, we are 100% employee-owned! Learn more about our ESOP and how that benefits both team members and our customers.
Did you know... the precision measurement group at Cross was founded in 1939 by our current CEO's grandfather, Jim King. That's a whole lot of calibration!
Did you know... A fingerprint weighs about 50 micrograms. We know, we weighed it! The residue left from a finger can actually make a difference in weight results which is why we wear gloves when we calibrate weights. For reference, a sheet of paper is about 4.5 grams, that’s 4.5 million micrograms.
Did you know… Cross Company has grown significantly since our start in 1954. Over the years we've acquired 26 companies! Today, our five groups have expertise in everything from industrial automation to precision measurement, and industry knowledge going all the way back to 1939.