Control Engineering Service Contracts

Engineering Service Contracts for Process Control

For many process operations today, it’s just not feasible to keep a systems programmer on staff permanently. It’s a specialized skillset that may only be needed on one or two projects all year. Not only is it a tough role to hire for, it’s also a tough role to replace if the knowledge leaves your plant. But that doesn’t mean that the skills and ability to troubleshoot and program PLC or SCADA systems aren’t needed. That’s where Cross can help.

If consistent process systems programming is something your operation struggles with, Cross has a solution. We can offer two models: first, a service contract with a defined number of hours, or second, an embedded programmer (ideal for larger or more complex operations with high maintenance needs). A tiered service contract from Cross Company can be a more efficient, economical, and targeted approach than a full-time programmer.

Process systems programmers from Cross operate as an extension of your own team.

Offering Solutions From Leading Brands

The Process Support Your Operation Needs

Cross service contracts are designed to provide production assurance, system stability, reduced downtime, and overall improved profitability for your operation. But we don’t just troubleshoot and repair. We also advise on upgrades, optimizations, and maintenance.

We offer the same level of expertise as the big manufacturers, but we’re interested and invested in our customer’s long term success. We don’t just want to sell and install a project and then leave. We want to make sure it keeps running efficiently and effectively for you for the long term. We become vested partners with our customers, giving you world-class technical expertise and customer service with a smile!

Proactive Maintenance

Expert Support

Customized Solutions

Risk Mitigation

Priority Response

Our Brand Partners

At Cross Company’s Process Solutions group, we have the experience and expertise to provide services on a wide range of process hardware and software.

Whether you need to predictive maintenance, greenfield installation, or scheduled repairs, Cross can help. We work with your schedule and take into account your plant’s needs. That way we can provide the right service level for your operation.

Contact Cross to learn more about the custom process services we can offer your facility.

  • DCS and SCADA systems
  • Experion
  • Factory Talk
  • Control Logix
  • Compact Logix
  • Legacy Rockwell and Allen Bradley software
  • TIA portal
  • Step 7
  • WinCC HMI
  • IgnitionScada
  • Wonderware
  • Citect
  • HMIs
  • Controls
  • 800xA
  • Contact Cross to discuss the specifics of your systems

Contract Process Engineering Services Offered

We can provide a wide range of services to process facilities, including

Designing PLC/SCADA systems (greenfield sites or legacy upgrades)

Keeping track of software maintenance and patches

Maintaining historical files and trending

Programming HMIs to be more usable for the operator

Troubleshooting when things go down

Providing start-up and commissioning

Process Control Services When You Need Them

If your facility doesn’t already have a required interval for maintenance of these devices, our experienced technicians can help you to determine the right inspection cycle for your equipment.

Whether you need full-service embedded technicians or as-needed repair and inspection services, Cross Company can help. Our experts have decades of experience and the expertise to get the job done the way you need it. 

Why Cross Control Engineering Service Contracts?

In process facilities, we understand that precision, reliability, and efficiency are cornerstones of successful operations. We also understand the intricacies of diverse industries and the pivotal role that control engineering plays in their seamless functioning. That’s why our focus is not solely on resolving challenges as they arise, but on preventing them from occurring in the first place.

At Cross, our experience serving a wide range of industries has established us as a go-to for many operations. With an approach that prioritizes your unique requirements, our team can become an extension of your operations, working directly with you to drive efficiency, minimize downtime, and enhance safety.

If you’re looking for service you can trust, you’ve come to the right place. Contact us today to learn more or to start the process.

cross company psg knoxville main office

Related Process Services

At Cross, we offer much more than just single services for process applications. We can also provide the solutions our process manufacturing partners need to succeed. Check out our other process solutions equipment and see for yourself.

See How Our Process Solutions Team Can Help Improve Quality, Increase Efficiency, And Reduce Risk.

Contact our Team

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In the meantime, enjoy these fun facts…

Did you know… Cross Company is an ESOP (Employee Stock Ownership Plan). Our ESOP started in 1979 and as of 2006, we are 100% employee-owned! Learn more about our ESOP and how that benefits both team members and our customers.
Did you know... the precision measurement group at Cross was founded in 1939 by our current CEO's grandfather, Jim King. That's a whole lot of calibration!
Did you know... A fingerprint weighs about 50 micrograms. We know, we weighed it! The residue left from a finger can actually make a difference in weight results which is why we wear gloves when we calibrate weights. For reference, a sheet of paper is about 4.5 grams, that’s 4.5 million micrograms.
Did you know… Cross Company has grown significantly since our start in 1954. Over the years we've acquired 26 companies! Today, our five groups have expertise in everything from industrial automation to precision measurement, and industry knowledge going all the way back to 1939.