100% Employee Owned, Founded 1954

855.889.0092

100% Employee Owned, Founded 1954

855.889.0092

100% Employee Owned, Founded 1954

855.889.0092

Robot Service Center

Maximize Your Investment with Maintenance & Repair Services

Cross Company Robotics & Machine Automation is committed to offering our customers the highest quality services. We believe making a significant automation investment in a technology such as Universal Robot is a key element in creating a competitive manufacturing environment. To support the investment in the Universal Robot technology, we offer support, service & maintenance programs to help our customers maximize this automation investment. Services include:

  • In-House and On-Site trouble shooting
  • Repair evaluations
  • Direct repair services on any out of warranty UR robot
  • Contracted repair services for any in warranty UR robot
  • Factory Calibration Services

Select a Level of Service to Suit Your Robotics Needs

Preferred Support Program

The Cross Robotics & Machine Automation Preferred Support Program is a one year service agreement that is renewable on an annual basis. The Preferred support program includes each robot receiving Cross Robotics & Machine Automation Support Prep prior to shipment, access to locally stocked spare and replacement parts, discount on spare and replacement parts, preferred response time of 8 business hours or better, and 240 minutes of advanced programing phone/email support per year.

Gold Support Program

The Cross Robotics & Machine Automation Gold Support Program is a one year service agreement that is renewable on an annual basis. All Universal Robots enrolled in the Cross Robotics & Machine Automation Gold Support Program will be visited once per year by a factory trained and authorized technician. During this annual service visit, the technician will review the performance of all operating and mechanical aspects of the Universal Robot, backup and archive all application programs, upload and review the operational log file, and provide a complete service report for each Universal Robot enrolled in the Cross Robotics & Machine Automation Gold Support Program. Free telephone support between 8 AM and 5 PM EST/EDT M-F is also included in the Cross Robotics & Machine Automation Gold Support Program.

Platinum Support Program

The Cross Robotics & Machine Automation Platinum Support Program is a one year service agreement that is renewable on an annual basis. This program includes all of the features of the Cross Robotics & Machine Automation Gold Support Program plus access to these additional features 24/7 emergency telephone support, 24-hr deployment of support resource for down situations, access to spares parts depot, one-day training program, firmware updates applied during annual service review; and a discount on spare parts (10%)

Is your support program about to expire? Contact our team to renew and ask about adjusting your support level to grow with your team!

Start a conversation with a robotics specialist

Cross Robotics Support and Services

Cross Company is committed to offering our customers the highest quality services. We believe making a significant automation investment in a technology such as a collaborative robot from Universal Robots is a key element in creating a competitive manufacturing environment. To support the investment in the Universal Robots technology, Cross offers support, service and maintenance programs to help our customers maximize this automation investment. This Robotic Support & Services Guide provides a summary of the available services.

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