Janine started her career at Cross as a service coordinator in our Greensboro, NC calibration laboratory. As coordinator, Janine was the nerve center of the service department answering phone calls, overseeing technician schedules, and making sure that equipment was calibrated and returned to customers in a timely manner. Because of her ability to deftly manage equipment flow, she was promoted to an out-to-vendor coordinator. In this role, Janine was responsible for managing calibrations that were done by outside vendors. This involved coordination between customers, service departments, sales, and vendors. When our Raleigh, NC calibration laboratory was in need of a service manager, Janine was an obvious candidate. Her experience building relationships with customers and overseeing operations made her perfectly suited to jump right in and keep the lab running smoothly.
When asked about her experience working at Cross after the acquisition of J.A. King in 2018, Janine had this to say:
“Working for Cross has been a bit of a culture shift from working for J.A. King, in a good way. I love the atmosphere now that we are Cross. Everyone is willing to pitch in and people are treating things differently now that we are employee-owners.”