Upgrades and Lifecycle Support

Protect Your Investment With Upgrades and Lifecycle Support

As automated systems operate, components wear, technologies change, support sunsets, and new requirements emerge. At Cross Company, our Upgrade and Lifecycle Support services are designed to ensure that your automation systems continue to perform as expected, even in the face of change and wear. From repair and refurbishment to obsolescence and retrofit assistance, we partner with you to keep your systems on track and ready for what’s next.

Old Supply Unit Equipment Obsolescence

Supporting Your Equipment At Every Stage

Even the most reliable automation equipment needs attention over time. Components eventually wear, software runs into problems, and technology standards evolve. When your equipment faces these challenges, Cross is here to help you get the most from your automation. Our Upgrades and Lifecycle Support services extend the life of your equipment, minimize downtime, and keep operations running smoothly. Without unnecessary replacement costs or production disruptions.

With decades of experience in automation, robotics, and control systems, we understand the full lifecycle of industrial equipment. Whether you need to refurbish a whole machine or replace an obsolete component, we’ll work with you to find the best path forward.

Our repair and refurbishment services are built on decades of automation experience and provide a practical way to restore, enhance or extend your systems without starting over

Automation Equipment Repair and Refurbishment →

When parts are discontinued, software is unsupported, or machines no longer meet performance goals, you need a trusted partner like Cross who understands legacy automation

Obsolescence and Retrofit Assistance →

Examples Of Our Work

Take a look at some recent case studies which feature custom industrial software programming. Whether you need to replace existing custom software or have new code written specifically for your application, Cross Automation’s software engineers can help. Get in touch below to start the conversation.

Benefits of Industrial Software Programming from Cross

There are many benefits to utilizing custom industrial software programming services from Cross Company Automation. From optimized control to data-driven insights to improved efficiency, our automation software can give your operation the competitive edge it needs to succeed.

Optimized Control

Industrial software programming allows for precise control over your automation systems. This allows operations to optimize performance, efficiency, and accuracy. Fine-tuning controls and logic sequences ensures that your automated systems operate at peak efficiency and deliver consistent results when you need them.

Data-Driven Insights

Automation and industrial software that’s programmed to your specifications is also able to provide actionable, data-driven insights. With real-time monitoring and data acquisition, valuable information can be extracted from collected data. This allows for increased production optimization and greater efficiency.

Improved Efficiency

Our software can help your operation automate repetitive tasks, streamline workflows, and minimize manual intervention. This results in increased efficiency, reduced production errors, greater productivity, and less unplanned downtime. Automation can also run 24/7, boosting output and reducing production cycle times.

Cross Automation Services Brochure

Our primary focus is to decrease manual labor, increase throughput, improve quality, and/or decrease the consumption of raw materials through automated solutions. Download our automation services brochure to learn more about our core integration services, technical services, training services, support services, and more.

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industrial automation equipment repair

Why Lifecycle Support Matters

Avoid unplanned downtime – Components that are out of production or unsupported are significantly more expensive than the original part. Retrofitting your systems to something more modern can increase performance while maximizing ROI

Extend equipment value – Refurbishment and retrofits cost a fraction of a full system replacement while still restoring performance

Meet production goals – Upgrades are able to align your automation with current standards, increasing throughput and making it easier to meet goals

Reduce risk – When you partner with Cross, you have someone who understands your equipment, controls, and machine history and is able to make suggestions to increase safety and improve performance

Refurbish, Retrofit, Replace?

We’ll Help You Choose the Right Path

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How the Lifecycle Support Process Works

Assess → Plan → Execute → Optimize

Assess
We work as an extension of your team to evaluate your current system condition, configuration, performance gaps, and obsolescence risks. Then compare those factors to future goals

Plan
We then provide a targeted roadmap for your application. This determines repair vs replace analysis, upgrade path vs retrofit recommendation, as well as cost and schedule estimates

Execute
Then comes the action. Whether that’s repair or refurbish, retrofit or replace, we provide the new or upgraded equipment and commission with minimal downtime

Optimize
Performance testing, data collection, and ongoing recommendations that keep your system productive. We can also provide ongoing calibration services and repair

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Is Automation Right for Your Process?

Answer a few simple questions and find out! We’ll send a copy of your inputs to help build the case for automation, and determine ROI for automating parts of your operation.

cross automation gso whitsett location

Why Cross Upgrade and Lifecycle Support

Whether you’re seeing increased maintenance costs, difficulty sourcing parts, or simply want to ensure your automation remains ready for future demands, Cross is ready.

Contact our Upgrades and Lifecycle Support team today to start the process.

See How Our Automation Team Can Help Improve Quality, Increase Efficiency, And Reduce Risk In Your Operation

Contact our Team

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In the meantime, enjoy these fun facts…

Did you know… Cross Company is an ESOP (Employee Stock Ownership Plan). Our ESOP started in 1979 and as of 2006, we are 100% employee-owned! Learn more about our ESOP and how that benefits both team members and our customers.
Did you know... the precision measurement group at Cross was founded in 1939 by our current CEO's grandfather, Jim King. That's a whole lot of calibration!
Did you know... A fingerprint weighs about 50 micrograms. We know, we weighed it! The residue left from a finger can actually make a difference in weight results which is why we wear gloves when we calibrate weights. For reference, a sheet of paper is about 4.5 grams, that’s 4.5 million micrograms.
Did you know… Cross Company has grown significantly since our start in 1954. Over the years we've acquired 26 companies! Today, our five groups have expertise in everything from industrial automation to precision measurement, and industry knowledge going all the way back to 1939.